{"id":1149,"date":"2017-01-25T14:27:36","date_gmt":"2017-01-25T13:27:36","guid":{"rendered":"https:\/\/www.castello-seeschloss.ch\/?page_id=1149\/"},"modified":"2026-08-13T15:23:56","modified_gmt":"2026-08-13T13:23:56","slug":"press","status":"publish","type":"page","link":"https:\/\/www.castello-seeschloss.ch\/en\/press\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_section-9872352dd4d77af03a28a19700919149\">\n.avia-section.av-av_section-9872352dd4d77af03a28a19700919149{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.castello-seeschloss.ch\/wp-content\/uploads\/2015\/07\/Slider_Large_CastelloFront_600.jpg);\nbackground-position:50% 100%;\nbackground-attachment:scroll;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-av_section-9872352dd4d77af03a28a19700919149 main_color avia-section-default avia-no-shadow  avia-builder-el-0  el_before_av_heading  avia-builder-el-first  avia-full-stretch avia-bg-style-scroll av-minimum-height av-minimum-height-50 av-height-50  container_wrap fullsize'  data-section-bg-repeat='stretch' data-av_minimum_height_pc='50' data-av_min_height_opt='50'><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-1149'><div class='entry-content-wrapper clearfix'><\/div><\/div><\/main><!-- close content main element --><\/div><\/div><div id='after_section_1'  class='main_color av_default_container_wrap container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-1149'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-msrjuc1c-70ee364358a9673d87b950e3fe5e6266\">\n#top .av-special-heading.av-msrjuc1c-70ee364358a9673d87b950e3fe5e6266{\npadding-bottom:20px;\nfont-size:40px;\n}\nbody .av-special-heading.av-msrjuc1c-70ee364358a9673d87b950e3fe5e6266 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-msrjuc1c-70ee364358a9673d87b950e3fe5e6266 .av-special-heading-tag{\nfont-size:40px;\n}\n.av-special-heading.av-msrjuc1c-70ee364358a9673d87b950e3fe5e6266 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-msrjuc1c-70ee364358a9673d87b950e3fe5e6266 .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-msrjuc1c-70ee364358a9673d87b950e3fe5e6266 .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n<\/style>\n<div  class='av-special-heading av-msrjuc1c-70ee364358a9673d87b950e3fe5e6266 av-special-heading-h1 blockquote modern-quote modern-centered  avia-builder-el-1  el_after_av_section  el_before_av_section  avia-builder-el-no-sibling  av-inherit-size'><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >FAQ Frequently Asked Questions<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ltl7cvae-448e82f45dd6ec16d0e00a6bde8ae80c\">\n.avia-section.av-ltl7cvae-448e82f45dd6ec16d0e00a6bde8ae80c{\nmargin-top:0px;\nmargin-bottom:130px;\n}\n.avia-section.av-ltl7cvae-448e82f45dd6ec16d0e00a6bde8ae80c .av-extra-border-element .av-extra-border-inner{\nbackground-color:#ffffff;\n}\n<\/style>\n<div id='av_section_2'  class='avia-section av-ltl7cvae-448e82f45dd6ec16d0e00a6bde8ae80c main_color avia-section-no-padding avia-no-border-styling  avia-builder-el-2  el_after_av_heading  avia-builder-el-last  avia-bg-style-scroll av-arrow-down-section container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-1149'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_full-6126cab7d8fab8d08143dd2dacdf673c\">\n.flex_column.av-av_one_full-6126cab7d8fab8d08143dd2dacdf673c{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-av_one_full-6126cab7d8fab8d08143dd2dacdf673c av_one_full  avia-builder-el-3  avia-builder-el-no-sibling  first flex_column_div av-zero-column-padding  '     ><section  class='av_textblock_section av-msrju79o-d660205ee334a97260d99ad96b4fc03b '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3>How can I reach the Romantik Hotel Castello Seeschloss?<\/h3>\n<p>The Romantik Hotel Castello Seeschloss is located right at the beginning of Ascona\u2019s pedestrian zone and is easily accessible by car or public transport.<\/p>\n<h3>What is the hotel address?<\/h3>\n<p>Our GPS address is:<\/p>\n<p><strong>Via Circonvallazione 26, CH-6612 Ascona<\/strong><\/p>\n<h3>How can I reach the hotel by public transport?<\/h3>\n<p>From Locarno railway station, take bus no. 1 to either <strong>Ascona Scuole<\/strong> or <strong>Ascona Centro<\/strong> bus stop. From both stops, our hotel is just a few minutes\u2019 walk away.<\/p>\n<h3>How much does a taxi from Locarno railway station to the hotel cost?<\/h3>\n<p>A taxi ride from Locarno railway station to our hotel costs approximately <strong>CHF 25.\u2013 to 30.\u2013<\/strong>.<\/p>\n<h2>Is parking available at the hotel?<\/h2>\n<p>Yes. Our private outdoor parking area is located on the hotel premises, behind the building, and costs <strong>CHF 5.\u2013 per night<\/strong>.<\/p>\n<h3>Does the hotel have a garage?<\/h3>\n<p>Yes. A parking space in our garage costs <strong>CHF 25.\u2013 per night<\/strong>. As the number of spaces is limited, we recommend reserving your space in advance.<\/p>\n<h3>Are charging stations for electric vehicles available?<\/h3>\n<p>Yes. Paid charging stations are available in our garage. The <strong>Porsche Destination Chargers<\/strong> can be used for both electric and hybrid vehicles.<\/p>\n<p>The charging fee is:<\/p>\n<ul>\n<li><strong>CHF 30.\u2013 for electric vehicles<\/strong><\/li>\n<li><strong>CHF 15.\u2013 for hybrid vehicles<\/strong><\/li>\n<\/ul>\n<h2>How much is the tourist tax?<\/h2>\n<p>The mandatory tourist tax for adults aged 18 and over is <strong>CHF 4.50 per person per night<\/strong> and is charged separately.<\/p>\n<h2>What time is check-in and check-out?<\/h2>\n<p>Your room is available from <strong>3:00 pm<\/strong> on the day of arrival. On the day of departure, check-out is until <strong>12:00 noon<\/strong>.<\/p>\n<h3>Is late arrival possible?<\/h3>\n<p>Yes. The hotel entrance is closed at 11:00 pm. If you arrive after midnight, you can ring the bell at the entrance to contact the night porter. Alternatively, you can request an access code from us before your arrival.<\/p>\n<p>Please let us know if you expect to arrive after <strong>6:00 pm<\/strong>.<\/p>\n<h3>Are early check-in and late check-out possible?<\/h3>\n<p>Early check-in and late check-out are subject to availability. Please check with our Reception team on the day of arrival or departure.<\/p>\n<h2>What are the cancellation conditions?<\/h2>\n<p>Cancellations must be made in writing.<\/p>\n<p>As a general rule, the following conditions apply:<\/p>\n<ul>\n<li>Up to 7 days before arrival: <strong>free cancellation<\/strong><\/li>\n<li>7 to 0 days before arrival and in case of no-show: <strong>100% of the total stay<\/strong><\/li>\n<\/ul>\n<p>We always make every effort to resell a room that has been cancelled at short notice. If we are unable to do so, we reserve the right to charge the applicable cancellation fees.<\/p>\n<p>Special cancellation conditions apply to group bookings.<\/p>\n<h2>What time is breakfast served?<\/h2>\n<p>Our rich breakfast buffet is served daily from <strong>7:30 am to 11:00 am<\/strong>.<\/p>\n<p>Enjoy your breakfast in the Castello Hall or, weather permitting, on our sunny garden terrace with awning.<\/p>\n<h2>What are the opening hours of Ristorante al Lago?<\/h2>\n<p>Our <strong>Ristorante al Lago<\/strong>, located directly on the lake, offers:<\/p>\n<ul>\n<li>Lunch: <strong>12:00 noon\u20133:00 pm<\/strong><\/li>\n<li>Dinner: <strong>6:30 pm\u20139:30 pm<\/strong><\/li>\n<li>Hot and cold snacks, coffee, cakes and homemade ice cream specialities: <strong>12:00 noon\u20135:00 pm<\/strong><\/li>\n<\/ul>\n<p>The weather in Ticino has a character of its own. Depending on the weather conditions, we therefore often decide at short notice whether to serve our guests indoors or outdoors.<\/p>\n<p>You can also order drinks and light meals at the swimming pool or in our lounge. Our Reception and service team will be happy to take your order.<\/p>\n<h2>Is free Wi-Fi available?<\/h2>\n<p>Yes. Free Wi-Fi is available throughout the hotel.<\/p>\n<h2>What is the Ticino Ticket?<\/h2>\n<p>With the Ticino Ticket, you can use public transport throughout the canton of Ticino free of charge during your stay. You can also benefit from discounts on boat trips, most mountain railways and various leisure activities.<\/p>\n<p>The Ticino Ticket will be provided to you at Reception upon arrival.<\/p>\n<h2>Is the swimming pool open?<\/h2>\n<p>Our heated outdoor swimming pool is generally open from <strong>mid\/late April until early\/mid-October<\/strong> and is heated to approximately <strong>24\u201326\u00b0C<\/strong>.<\/p>\n<p>Pool towels are provided in your room.<\/p>\n<h2>Can I use the hotel bicycles?<\/h2>\n<p>Yes. Our hotel bicycles are available to guests <strong>free of charge<\/strong>.<\/p>\n<p>Unfortunately, it is not possible to reserve bicycles in advance.<\/p>\n<h2>How can I guarantee my reservation?<\/h2>\n<p>To guarantee your reservation, we require your credit card details. Alternatively, you can make an advance payment no later than 7 days before arrival.<\/p>\n<h2>Which payment methods do you accept?<\/h2>\n<p>We accept <strong>Visa, Mastercard and American Express<\/strong>. You can also settle your bill with <strong>Postcard, debit card or Twint<\/strong>.<\/p>\n<h2>Are pets allowed at the hotel?<\/h2>\n<p>Yes, your four-legged friend is very welcome at the Castello Seeschloss.<\/p>\n<p>We charge <strong>CHF 18.\u2013 per night<\/strong> for dogs. Food is not included.<\/p>\n<h2>What are the prices for extra beds?<\/h2>\n<p>For a third person staying in the room, the following supplements apply per night:<\/p>\n<ul>\n<li>Adults aged 18 and over: <strong>CHF 60.\u2013<\/strong><\/li>\n<li>Children aged 12 and over: <strong>CHF 40.\u2013<\/strong><\/li>\n<li>Children aged 6 to 11: <strong>CHF 20.\u2013<\/strong><\/li>\n<li>Children up to and including 5 years: <strong>free of charge<\/strong><\/li>\n<\/ul>\n<h2>Are allergy-friendly pillows available?<\/h2>\n<p>All our rooms are equipped with down pillows. Upon request, we can provide <strong>synthetic, cotton or wool pillows<\/strong>.<\/p>\n<h2>Does the hotel offer a laundry service?<\/h2>\n<p>Yes. We offer a <strong>12\/36-hour laundry service<\/strong> for your personal laundry.<\/p>\n<p>The laundry list and laundry bag can be found in your room.<\/p>\n<p>For express service, which is not available on Saturdays and Sundays, please hand your laundry to our Housekeeping or Reception team by <strong>9:00 am<\/strong>.<\/p>\n<\/div><\/section><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1149","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Romantik Hotel Castello Seeschloss<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.castello-seeschloss.ch\/en\/press\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - 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